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Privacy Policy

Privacy Policy

Alpine Travel Ltd t/a Alpine Sterling DMC  (hereinafter also referred to as "Alpine Sterling DMC", "we", "us" or "our") is the Congress Logisitics Secretariat for the Congress “Universal health and mental health coverage for all – connecting people and sharing perspectives” ("UHMHcongress”)".

As part of its congress services, Alpine Sterling DMC operates the  website ("Client website" or "Client Site") on behalf of the Universal health and mental health coverage for all – connecting people and sharing perspectives Congress.

We, Alpine Sterling DMC respect the privacy of the users of the Client website (the "User" or "you") and are committed to protecting the personal information that Users may share with us.
This Privacy Statement describes our practices regarding the collection, use and disclosure of information which we may obtain when you visit the Client Site from which you are accessing this Privacy Statement or when you participate in any of the online forums, platforms, newsletters or other digital activities carried out by us on the Client Site ("Activities"). This Privacy Statement also describes your choices regarding the use, access and correction of your personal information.

By entering the client site and using or participating in any activities, you agree to the terms and conditions set forth in this privacy statement, including to the collection and processing of your information. If you disagree to any term provided herein, please do not use the client site or participate in any activities.

Before submitting any personal information to us, please read this privacy statement carefully to learn about our privacy practices.

1. What information we collect from you

  • Personal Information: We receive and store information you may provide us when using the Client Site or participating in any Activities. This information includes information that personally identifies you, or that may, directly or indirectly, personally identify you, including your name, telephone number, postal address and email address. Such information is referred to in this Privacy Policy as "personal information", and comprises solely of information that is voluntarily provided by you (for example, when you contact us through the "contact us" form appearing on the Client Site sign up for the newsletter or otherwise voluntarily participate in any Activities). You can choose not to provide us with any personal information, but failure to do so may preclude us from responding to any questions and comments you may refer to us on the Client Site or may otherwise preclude you from participating in certain Activities.
  • Log Data: As is true of most websites, our servers automatically collect and record information that the browser on your computer or mobile phone, tablet or similar device you use to access the Client Site (a "Device") sends whenever you visit the Client Site ("Log Data"). Log Data may include Internet protocol (IP) addresses, browser type and language, referral and exit pages and URL's, language information, the domain from which you are visiting and additional information in respect to your usage and browsing of the Client Site. We do not link this automatically collected data to other information we collect about you. We also may collect information about various aspects of your use of the Client Site or your participation in any Activity, such as the dates and time of your login, the content you have viewed, the pages you have visited, the searches and/or registrations you may have made and any clickstream data.
    • Location Data: When you access the Client Site on a mobile Device (such as a tablet or a mobile phone), we may collect information about your location through location information accessible through your Device. You can change the privacy settings of your Device at any time, in order to turn off the functionality of sharing location information. If you have any queries about the privacy settings of your Device, we suggest you contact the manufacturer of your Device or your mobile service provider for help.
    • Cookies and Similar Tracking Technologies. We collect certain information by automated means, using technologies such as cookies, pixel tags, browser analysis tools, server logs and web beacons "cookie" technology. For example, when you visit the Client website, we place certain cookies on your computer. Please see below our detailed policy on how we use cookies and other tracking technology and your options relating to such use.
    • Social Media Widgets: The Client Site also includes some social media features, such as a Facebook "like" button, and widgets, such as a "share" button. These features may collect your Internet Protocol address, which page you are visiting on the Client Site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on the Client Site. Your interactions with these features are governed by the privacy statement of the companies that provide them.

2. How we use your information

Personal Information:

We may use your personal information for the following general purposes:

  • to communicate with you in general, including for the purpose of providing you information about our products and services or responding to your questions and comments;
  • to measure interest in and improve the Client Site and/or Activities;
  • to enable some of our business purposes, such as data analysis, audits, researching and developing or improving new Activities, enhancing the Client Site, and determining the effectiveness of our promotional campaigns relating to our products and services;
  • subject to applicable law, to send you marketing information that we believe may be of interest to you, regarding our products and services. You may choose not to receive such information and opt-out of such future communications. All such communications sent to you will contain the instructions for opting-out;
  • to prevent potentially prohibited or illegal activities or handle and resolve legal disputes, for regulatory purposes, to enforce this Privacy Policy or our Terms of Use, or as we may otherwise believe to be necessary or appropriate: (i) under applicable law, including laws outside your country of residence; and (ii) to protect our rights, properties or interests; and
  • as otherwise described to you at the point of collection.

Non-Personal Information:

Log Data and other non-personal information that we gather and collect is used mainly for the purpose of administering the Client Site; analysing trends in the aggregate in the use of the Client Site (for instance, we may use such information to create user predicted preferences and social characteristics); enhancing user experience on the Client Site (for instance, we may use such information to determine which areas of the Client Site are more popular than others), estimating and reporting total audience size and traffic; for purposes of ad optimisation (i.e., tailoring, targeting, analysing, managing and optimising of our ads), investigating, detecting, preventing or otherwise taking action regarding illegal activities, suspected fraud or abuse; and providing analytics and reporting with respect to the use of the Client website.

3. With whom we share your information

Personal Information:

We may share your personal information under the following circumstances:

  • The information that we collect and store relating to you is owned by the third party client, who owns the event for which you showed interest or have registered. Access to your personal information is therefore shared with the Client for the general purposes described under 2. How we use your information, and for specific Congress related purposes (e.g. poster abstracts selection, travel grant request).
  • In the course of operating our business, it may be necessary or appropriate for us to provide access to your personal information to others such as our affiliates (i.e., any company controlled by us, controlling or under common control with us), service providers, contractors and select vendors so that we can operate our business. Where practical, we seek to obtain confidentiality agreements that are consistent with this Privacy Policy and that limit others' use or disclosure of such personal information.
  • We may share your personal information to respond to subpoenas, court orders, or legal process, to enforce our legal rights, to defend against legal claims or in such circumstances where, in our judgment, a disclosure is necessary or appropriate in accordance with applicable law.
  • We may share your personal information if we believe it is necessary in order to investigate, detect, prevent or otherwise take action regarding illegal activities, suspected fraud or abuse, situations involving potential threats to the physical safety of any person, violations of our various terms of service or as otherwise required by applicable law.
  • As we continue to develop our business, we may sell all or part of our business. In such transactions, personal information collected from users is generally one of the business assets that will be transferred. The transferred personal information will remain subject to this Privacy Policy or subsequent policies which may be adopted in its stead.

Public Information:

  • We may share information that you voluntarily make public, including information that you post on any blogs, message boards, chat rooms or other similar forums, whether or not such forums are operated or owned by Alpine Sterling DMC. Since such public information can be accessed by others and used by any member of the public, such use by third parties is beyond our control. To request removal of your personal information from any blog or community forum operated or owned by Insert the name of your company, please contact us at In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
  • We may also display personal testimonials of satisfied customers on the Client Site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at

Non-Personal Information:

We may share aggregated or anonymous information or statistics (which in any event does not contain any of your personal information) with third parties, such as the Client, our existing or potential agents, investors, affiliates, vendors, service providers and other business partners.

4. Cookies and other tracking technologies

  • Cookies and Similar Tracking Technologies:

We collect certain information by automated means, using technologies such as cookies, pixel tags, browser analysis tools, server logs and web beacons "cookie" technology. For example, when you visit our website, we place cookies on your computer.

Cookies (sometimes referred to as browser cookies) are small packets of data that a website stores on your Device's hard drive allowing your Internet browser to save and retrieve information about your visit to the website. You can find more information about cookies at and

We may use both session cookies (which expire once you close your Internet browser) and persistent cookies (which stay on your Device until you delete them) to help us collect non-personal information about various aspects of your use of the Client Site or your participation in any of the Activities, and to enhance your experience using the Client Site. Cookies can also help enable the detection of certain kinds of fraud. If you do not want us to place a cookie on your Device's hard drive, you may be able to turn that feature off on your Device. Please consult your Internet browser's documentation for information on how to do this and how to delete persistent cookies. However, if you decide not to accept cookies from us, the Client Site may not function properly.

Pixel tags and web beacons are tiny graphic images placed on website pages, emails and social posts that allow us to determine whether you have performed a specific action. When you access these pages, open or click an email, or share a post on social media, the pixel tags and web beacons generate a notice of that action. These tools allow us to measure responses to our communications and improve our web pages and promotions.

Some web browsers may transmit Do Not Track signals to websites with which the browser communicates, telling the websites not to follow its online movements. Because of differences in how browsers interpret this feature, it is not always clear whether Users intend for these signals to be transmitted, or whether they are even aware of them. Therefore, the Client Site currently does respond to such Do Not Track signals.

  • Analytics and Remarketing Tools:
    • We may use third-party analytics services (such as Google Analytics, Marketo and CrazyEgg) to analyse your use of the Client Site, compile reports on activity, collect demographic data, analyse performance metrics, and collect and evaluate other information relating to the Client Site and mobile and Internet usage. These third parties use cookies and other technologies to help analyse and provide us this data. We do not have access or control over the cookies placed by these analytics providers. When you access and use the Client Site, your Log Data and other non-personal information may be processed by these analytics providers in the manner and for the purposes set out in this Privacy Policy. More information about the analytics tools we use can be found in these links:
  • We may also use third-party remarketing services (including Google Remarketing and Marketo) to advertise on third party websites to previous visitors to the Client Site. It could mean that we advertise to previous visitors who have visited the Client Site or participated in any Activity (for example sign-up to receive Congress newsletters). These third-party remarketing service providers use cookies to serve ads based on a past visit to the Client Site. Any data collected by such third-party remarketing service providers will be used in accordance with this Privacy Policy and the privacy policy of such third party remarketing services provider. More information about the remarketing tools we use can be found in these links:
  • General Opt Out Option. In addition to the opt out options mentioned above, you may also opt out of any of our third-party's use of cookies by visiting the Network Advertising Initiative opt out page, located at!/

5. How we protect your information

We take commercially reasonable steps to protect your information from loss, misuse, and unauthorised access, use, disclosure, alteration, or destruction. When personal information is transferred over the Internet, we encrypt it using Transfer Layer Security (TLS) encryption technology or similar technology. You should note, however, that no security system is impenetrable. We cannot guarantee the security of our databases or the databases of the third parties with which we may share such information, nor can we guarantee that the information you supply will not be intercepted while being transmitted over the Internet. In particular, e-mails sent to us may not be secure, and you should, therefore, take special care in deciding what information you send to us via e-mail.

We use third-party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run our Activities. Where practical, we seek to obtain confidentiality agreements that are consistent with this Privacy Policy and that limit others' use or disclosure of your personal information.

6. Accessing and modifying information and communication preferences

If you have provided us with any personal information, you may access, remove, review, and/or make changes to the same by contacting us at We will respond to your request within a reasonable time frame.

In addition, you may manage your receipt of marketing and non-transactional communications by clicking on the "unsubscribe" link located on the bottom of any of our marketing e-mails. Subject to applicable law, we will use commercially reasonable efforts to process such requests in a timely manner. You should be aware, however, that it is not always possible to completely remove or modify information in our subscription databases.

7. External sites

The Client Site may contain links to websites operated by third parties ("External Sites"). Be sure to read the privacy policies, supplemental notices, and settings of all websites or platforms that you visit so you can understand their privacy practices and your options.

These External Sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these External Sites. Nonetheless, we seek to protect the integrity of the Client Site and welcome and feedback about these sites.

8. Children's privacy protection

We understand the importance of protecting children's privacy in the interactive online world. The Client Site is not designed for or intentionally targeted at children 18 years of age or younger. We do not knowingly collect or maintain personal information from children under the age of 18 through the Client Site. If you are under 18, please do not give us any personal information.

We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce our Privacy Policy by instructing their children never to provide personal information through the Client Site without their permission. If you have reason to believe that a child under the age of 18 has provided personal information to us, please contact us, and we will endeavour to delete that information from our databases.

9. Changes to our privacy policy

This Privacy Policy is effective as of the date stated at the top of this Privacy Policy. We may change this Privacy Policy from time to time with or without notice to you. Any such changes will be posted on the Client Site.

By accessing the Client Site after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes. Please be aware that, to the extent permitted by applicable law, our use of your information is governed by the Privacy Policy in effect at the time we collect the relevant information. Please refer back to this Privacy Policy on a regular basis.

10. International transfer of information

Please be aware that information you provide to us or we obtain as a result of your use of the Client Site may be processed and transferred to the country of the Client and all countries in which Alpine Sterling DMC  has offices and operations and be subject to applicable law.

This information may also be processed by staff working for us or for one of our suppliers. The privacy and data protection laws in such countries may not be equivalent to such laws in your country of residence. By using the Client Site, or by providing us with your information, you consent to this collection, transfer, storage, and processing of information to and in countries.

11. Governing law

This Privacy Policy is construed in accordance with and shall be governed by the substantive laws of Malta, without regards to principles of conflicts of laws thereof.

12. Questions

If you have any questions regarding this Privacy Policy or do not feel that your concerns have been addressed, please direct your questions at:

The Partners

WPA logo
Wonca Logo
WFMH logo
Conventions Malta Logo
WDP Logo
Maltese Association of Psychiatric Nurses Logo
Universal Health Mental Health Congress 2018 Logo
The Maltese Association of Psychiatry
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Alpine Sterling DMC 
115 Msida Valley Rd, Birkirkara, BKR9024, Malta
Tel: +356 2576 6000